Regulate Support
Hi — thanks for using Regulate. This page is where to come if something’s not working, you have a question, or you need to reach a human.
What Regulate does, in one paragraph
Regulate is a wellness app that helps you spot patterns in your daily habits that may be raising your stress response. You answer a short quiz about your symptoms and habits, the app produces your Cortisol Score and an archetype that describes your current pattern, and you get a 30-day plan of small daily habit changes to work through. It’s a self-improvement tool, not a medical device.
Get in touch
Email us at lukas160@icloud.com. We aim to reply within 3–5 business days.
Please include:
- The email address tied to your account.
- The version of the app (Settings → About → Version).
- A short description of what happened.
Frequently asked questions
What’s the Cortisol Score and is it accurate?
The Cortisol Score is a 0–100 number computed from your self-reported answers about symptoms and habits. It’s a signal of how much your daily routines may be pushing your stress system, not a clinical measurement of cortisol. We don’t take blood, saliva, or any physiological readings.
Is Regulate medical advice?
No. Regulate is a wellness and lifestyle app. It is not medical advice, diagnosis, or treatment. If you have a health concern, talk to a qualified healthcare professional.
How do I cancel my subscription?
Open the App Store app → tap your Apple ID at the top → tap Subscriptions → tap Regulate → tap Cancel Subscription. Cancellation stops future charges; you keep access until the end of the current period. Apple handles refunds — we can’t process them for you.
How do I restore my subscription on a new device?
Sign in with the same Apple ID, open Regulate, go to the paywall screen and tap Restore Purchases.
How do I export my data?
Open the app → tap the gear icon to open Settings → Data → Export my data. We’ll generate a JSON file with every row tied to your account; you can save it to Files or share it.
How do I delete my account?
Open the app → Settings → Data → Delete account. You’ll be asked to type a confirmation phrase. Deletion is permanent and immediate: every row tied to your account is removed, your subscription is cancelled (where applicable), and your Apple Sign In link is revoked.
I forgot to cancel before being charged.
Refunds are handled by Apple. Visit https://reportaproblem.apple.com, sign in with your Apple ID, find the Regulate charge, and request a refund. Apple reviews refund requests case by case.
What data do you collect?
A summary of everything we collect, and what we do with it, is in our Privacy Policy.
I’m under 13. Can I use Regulate?
No. Regulate is for users 13 and older.
Something else is wrong.
Email us at lukas160@icloud.com and we’ll figure it out.
Links
© 2026 Lukas Padvelskis